Privacy Policy

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SCC Audio Ltd (Cadac Consoles)

Last updated: May 2026

 

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1. Introduction

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SCC Audio Ltd (Cadac Consoles) (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect personal data when you interact with us.

This policy applies to your use of:

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• The www.cadac-consoles.com website

• Our social media pages

• Any services accessible through the website

• Our software, whether downloaded from the website, the Apple App Store, or other third-party platforms

 

By using the website or our services, you accept the practices described in this policy.

 

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2. Who We Are

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The data controller is:

 

SCC Audio Ltd (Cadac Consoles)

Company number: 11204889

Registered office: Unit 11 Torc:Mk, Chippenham Drive, Kingston, Milton Keynes, England, MK10 0BZ

 

For any data protection queries, please contact us at the address above or via the contact form at www.cadac-consoles.com/contact.

 

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3. What Personal Data We Collect

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The personal data we collect depends on how you interact with us. This may include:

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Customers

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• Name, email address, company name, postal address, and telephone number

• Transaction and order details

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Job Applicants and Contractors

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• Full name and contact details

• Employment history, education details, and references

• National Insurance number or other legally required information

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Website and Service Users

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• Information submitted via forms, including newsletter sign-ups, support requests, and competition entries

• Login credentials if you create an account

• IP address and general metadata if you use or download our software

• Messages posted on our social media pages

• Communications you send us, including support queries or complaints

• Survey responses, where you choose to participate

 

You are under no obligation to provide personal data. However, withholding certain information may limit your access to some services.

 

Payment processing is handled by a third-party provider. We do not store payment card details. Any card details you enter go directly to the payment processor and are subject to their terms and privacy policy.

 

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4. How We Collect Personal Data

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We collect personal data:

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• When you create an account or place an order via the website

• When you contact us by phone, email, post, or via the website

• When you subscribe to our newsletter or marketing materials

• When you participate in surveys, competitions, or events

• Automatically as you navigate the website, including usage data, IP addresses, and information collected via cookies and similar technologies (see Section 8)

• From third parties, including our distributors and partners, customer support providers, recruiters, and referees

 

 

5. Lawful Basis for Processing

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We process your personal data on the following legal bases under UK GDPR:

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Contract

To fulfil orders and provide services you have requested.

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Legitimate Interests

To operate and improve our website, administer our business, prevent fraud, and communicate with you about our products where you would reasonably expect us to do so.

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Consent

To send you marketing emails and newsletters, where you have opted in. You may withdraw consent at any time.

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Legal Obligation

To comply with applicable laws and regulations, including responding to lawful requests from authorities.

 

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6. How We Use Personal Data

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We use personal data to:

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• Fulfil orders and provide services

• Send newsletters and marketing communications where you have consented

• Provide information about similar products or services you have enquired about, where you have consented

• Improve and personalise your experience on the website

• Administer the website, including troubleshooting, testing, and analytics

• Deliver relevant advertising where you have consented

• Liaise with distributors and partners in connection with your use of services

• Handle enquiries and complaints

• Maintain the security of the website

• Conduct internal business and management processes, including accounting and auditing

 

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7. How Long We Retain Your Data

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We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Our general retention periods are:

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• Customer and transaction records: 7 years, in line with HMRC requirements

• Marketing consent records: Until you withdraw consent, plus 1 year

• Job applicant data (unsuccessful): 6 months from notification of outcome

• Website enquiries and support communications: 3 years

• Employee and contractor records: 7 years from end of engagement

 

When data is no longer required, we securely delete or anonymise it.

 

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8. Cookies and Tracking Technologies

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Our website is built on the Wix platform, which uses cookies and similar technologies to enable the site to function. We do not ourselves use cookies to collect or store personal data. We only collect personal information that you actively provide through forms on the website (see Section 3).

Wix, as our website platform provider, may set the following types of cookies on your device:

 

Essential cookies

Required for the website to operate correctly. These include session management, security, and load-balancing cookies set automatically by Wix. They cannot be disabled without affecting site functionality.

 

Analytics cookies

Wix may collect aggregated, anonymised data about how visitors use the website (such as pages visited and time spent) to help improve the service. Under the Data (Use and Access) Act 2025, analytics cookies used solely to generate aggregate statistics about website usage — and not to identify individual users — may be set without requiring your consent. We do not receive or store personally identifiable data from these cookies.

 

Preference and marketing cookies

These are only set where you have given consent.

 

You can manage or disable cookies at any time through your browser settings. For more information about cookies and how to control them, visit www.allaboutcookies.org.

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For full details of the cookies set by Wix, please refer to the Wix Privacy Policy at www.wix.com/about/privacy.

 

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9. How We Share Personal Data

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We may share personal data with:

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• Members of our corporate group

• Service providers who assist our business operations, including customer support, payment processing, couriers, payroll, and IT providers

• Distributors and partners, where relevant to your use of our services

• Advertisers and analytics providers, where you have consented

• Professional advisors, including lawyers, accountants, and auditors

• Law enforcement, courts, or regulatory bodies where required by law

• Prospective buyers in the event of a business sale or restructure

 

Before sharing personal data with any third party, we take steps to ensure they will protect it in accordance with applicable privacy laws.

 

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10. International Data Transfers

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Personal data we collect may be transferred to, and stored at, locations outside the UK. This occurs primarily because our website is hosted by Wix.com Ltd, which is headquartered in the United States and processes data on servers located in the USA and other countries.

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Wix relies on standard contractual clauses (SCCs) approved by the UK Information Commissioner as the safeguard for international transfers of personal data from the UK. For further details, please refer to the Wix Privacy Policy at www.wix.com/about/privacy.

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Where we engage any other third-party service providers based outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR before any transfer takes place.

 

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11. How We Protect Your Data

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We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include secure servers, encryption (including SSL/TLS for data in transit), and access controls.

While we take all reasonable steps to protect your data, no internet transmission is completely secure. Any transmission is at your own risk.

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Where you have a password for any part of our website, you are responsible for keeping it confidential.

 

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12. Your Rights

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Under UK GDPR, you have the following rights in relation to your personal data:

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• Right of access – to request a copy of the personal data we hold about you

• Right to rectification – to request correction of inaccurate or incomplete data

• Right to erasure – to request deletion of your data in certain circumstances

• Right to restrict processing – to request that we limit how we use your data

• Right to data portability – to receive your data in a structured, machine-readable format

• Right to object – to object to processing based on legitimate interests or for direct marketing

• Rights related to automated decision-making – not to be subject to decisions based solely on automated processing that significantly affect you

 

We do not carry out any automated decision-making or profiling that produces legal or similarly significant effects on individuals.

 

To exercise any of these rights, please contact us using the details in Section 2. We will respond within one month. There is no charge for most requests, though we may charge a reasonable fee for manifestly unfounded or excessive requests.

If you are not satisfied with how we handle your data, you may also raise a complaint — see Section 15 for details.

 

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13. Marketing Communications

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We will only send you marketing communications if you have consented. You can withdraw your consent at any time by:

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• Clicking “unsubscribe” in any marketing email

• Contacting us directly using the details in Section 2

 

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

 

14. Email Newsletter

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Our email newsletter programme is operated in compliance with the Privacy and Electronic Communications Regulations 2003 (PECR). Subscribers may unsubscribe at any time via the automated link in each email, or by contacting us directly.

Email campaigns may include tracking technologies (such as open and click tracking) to help us assess effectiveness and improve future communications. This data is used in aggregate and is not shared with third parties for their own marketing purposes.

 

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15. How to Raise a Complaint

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If you have a concern about how we have handled your personal data, we ask that you contact us in the first instance so we can try to resolve it:

 

SCC Audio Ltd (Cadac Consoles)

Unit 11 Torc:Mk, Chippenham Drive, Kingston, Milton Keynes, England, MK10 0BZ

www.cadac-consoles.com/contact

 

We will acknowledge your complaint within 5 working days and aim to provide a full response within 30 days. If the matter is complex, we will keep you informed of progress.

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If you are not satisfied with our response, or if you would prefer not to contact us first, you have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO):

 

Information Commissioner’s Office

ico.org.uk/concerns | 0303 123 1113

 

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16. External Links and Social Media

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Our website may contain links to third-party websites, including those of our distributors, partners, and advertisers. We are not responsible for the privacy practices of those sites. Please review their privacy policies before submitting any personal data.

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Our social media pages are subject to the terms and privacy policies of the relevant platforms. We will never ask for sensitive personal data via social media. If you need to share sensitive information, please contact us directly by email or telephone.

 

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17. Changes to This Policy

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We review and update this policy periodically. Any material changes will be posted on this page, and where appropriate, we will notify you by email. The “Last updated” date at the top of this policy reflects the most recent revision.

We encourage you to review this policy regularly.

 

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18. Contact Us

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For any questions about this policy or how we handle your data, please contact us:

 

SCC Audio Ltd (Cadac Consoles)

Unit 11 Torc:Mk, Chippenham Drive, Kingston, Milton Keynes, England, MK10 0BZ

www.cadac-consoles.com/contact

 

For complaints, you may also contact the ICO:

Information Commissioner’s Office – ico.org.uk | 0303 123 1113